All Systems Operational
Marketplace Operational
90 days ago
99.99 % uptime
Today
Marketplace UI Operational
90 days ago
99.98 % uptime
Today
Marketplace Reconciliations Operational
90 days ago
100.0 % uptime
Today
Marketplace Login Operational
90 days ago
100.0 % uptime
Today
Reach ? Operational
Core Services Operational
90 days ago
99.97 % uptime
Today
Prescreener Operational
90 days ago
99.95 % uptime
Today
Respondent Tracker Operational
90 days ago
99.95 % uptime
Today
Marketplace API Operational
90 days ago
99.98 % uptime
Today
Monetization API Operational
90 days ago
99.98 % uptime
Today
Monetization Link Operational
90 days ago
100.0 % uptime
Today
Audience Operational
90 days ago
99.98 % uptime
Today
Impact Measurement Operational
90 days ago
99.96 % uptime
Today
Data Score Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 24, 2021
Resolved - This incident has now been resolved and respondents are now able to access the Lucid Marketplace platform as expected.
Sep 24, 06:31 UTC
Investigating - Our Supply team is currently investigating an issue that started around 10 PM UTC on 23 September 2021 that is still occurring for some suppliers wherein the respondents are not able to access the Lucid Marketplace platform and are being sent to a generic landing page.
Sep 24, 05:13 UTC
Sep 23, 2021
Resolved - Our Supply Link integration experienced a high latency around 5:08CDT on 9/22/2021 which caused an increased “no survey” respondent status. The issue has been resolved (at 5:28CDT on 9/22/2021) and we would continue to investigate.
Sep 23, 17:28 UTC
Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - We recently experienced a minor incident that affected all Audience Campaigns. We have rolled back the previous deploy which had caused the issue. All Campaigns that were affected are now fixed.
Sep 21, 17:50 UTC
Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - Lucid's services have passed validation and our maintenance is now complete.
Sep 19, 07:23 UTC
Update - Maintenance has been completed and we are validating functionality of all services.
Sep 19, 05:15 UTC
Update - From September 19th 0500 UTC to September 19th 0700 UTC (September 19th 0000 CDT to September 19th 0200 CDT), The Respondent Experience is now accessible for respondents but users may still experience degraded performance.
Sep 19, 05:01 UTC
Update - From September 19th 0454 UTC to September 19th 0530 UTC (September 18th 2354 CDT to September 19th 0030 CDT), The Respondent Experience will return respondents back to suppliers if survey entry is attempted.
Sep 19, 04:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:00 UTC
Scheduled - From September 19th 0400 UTC to September 19th 0730 UTC (September 18th 2300 CDT to September 19th 0230 CDT), Lucid Marketplace will be unavailable for users attempting to access the platform for some features. For more information throughout the scheduled maintenance, please follow along here. Please send your questions to support@luc.id.
Sep 8, 22:45 UTC
Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 19:39 UTC
Update - We are currently performing validation of Reporting and will resolve this incident when complete.
Sep 15, 19:26 UTC
Update - We are continuing to monitor recovery which is now on pace to complete in ~1 hour. We will provide another update in 1 hour.
Sep 15, 17:57 UTC
Update - Recovery of Impact Measurement Reporting will require an additional two hours to complete. We will provide an another update in 1 hour.
Sep 15, 16:59 UTC
Monitoring - We are monitoring recovering and estimate an additional 90 minutes for reporting to recover for some campaigns. We will provide an another update in 1 hour.
Sep 15, 15:51 UTC
Identified - We have identified and are seeing recovery on an issue affecting Impact Measurement Reporting. All Campaigns should be showing expected metrics within a few hours. We will provide an update in an hour.
Sep 15, 14:43 UTC
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.