All systems are operational
  • Core Services
  • Prescreener
    Operational
  • Respondent Tracker
    Operational
  • Marketplace API
    Operational
  • Monetization API
    Operational
  • Monetization Link
    Operational

Past Incidents

Saturday 14th December 2019 UTC

No incidents reported

Friday 13th December 2019 UTC

No incidents reported

Thursday 12th December 2019 UTC

Marketplace UI Marketplace Inaccessible

17:48 UTC | Access to the Marketplace UI has been restored and Respondent traffic has normalized

17:18 UTC | Some Marketplace UI services are unavailable. Respondent Traffic is also affected.

Respondent Tracker Decreased Respondent Traffic through Marketplace

16:38 UTC | Respondent Traffic has normalized. We are monitoring to confirm resolution.

16:17 UTC | We are experiencing an issue where there is decreased traffic through the Marketplace.

Wednesday 11th December 2019 UTC

No incidents reported

Tuesday 10th December 2019 UTC

No incidents reported

Monday 9th December 2019 UTC

Respondent Tracker Decreased Traffic Through Marketplace

20:43 UTC | Respondent Traffic has normalized

20:28 UTC | We are seeing some recovery in the Respondent Tracker.

20:05 UTC | We are experiencing an issue where there is decreased traffic through the Marketplace. The issue has been identified and we are working on a resolution.

Sunday 8th December 2019 UTC

Marketplace Inaccessible

06:38 UTC | Marketplace Services have recovered.

06:28 UTC | All Marketplace Services are recovering. We are continuing to monitor.

06:07 UTC | Marketplace UI is available for some users and continuing to recover. The Respondent Tracker is still experiencing issues and we are continuing with resolution efforts.

05:50 UTC | We are continuing with resolution efforts. Some services are still unavailable.

05:20 UTC | We have identified the issue and are working to mitigate. Some services are still unavailable.

04:43 UTC | We are continuing to investigate the root cause of the issue.

04:07 UTC | Marketplace is unavailable to users. Additionally Respondents are unable to enter the marketplace. We are investigating the root cause.