Lucid System Status Status

Jun 3, 2023

No incidents reported today.

Jun 2, 2023

Degraded Performance of Marketplace UI, Marketplace API, and Respondent Experience Impact Minor

Resolved - This issue has been resolved. If you made any changes to your surveys during this period of degraded performance, please confirm that all changes have been saved to avoid any disruptions in fielding. Please reach out to our Support team if you're still experiencing any issues.

We will be migrating to https://status.cint.com for all future issues, please subscribe there for future notifications.
Jun 2, 16:17 UTC

Monitoring - To ensure the integrity of our services, we are monitoring the state of the impacted components. After stability is confirmed, we will consider this issue resolved.

We will be migrating to https://status.cint.com for all future issues, please subscribe there for future notifications.
Jun 2, 15:55 UTC

Investigating - We are investigating reports of an increase in errors or latency on the Marketplace UI, Marketplace API, and Respondent Experience. Users of the components impacted may experience issues with loading pages, making API requests, or navigating the respondent experience.

Engineering is aware and actively investigating both root causes and a forward path. We will continue to provide updates when new information is available.

We will be migrating to https://status.cint.com for all future issues, please subscribe there for future notifications.
Jun 2, 15:27 UTC

Jun 1, 2023

No incidents reported.

May 31, 2023

Degraded Performance of Marketplace UI, Marketplace API, and Respondent Experience

Resolved - This issue has been resolved. If you made any changes to your surveys during this period of degraded performance, please confirm that all changes have been saved to avoid any disruptions in fielding. Please reach out to our Support team if you're still experiencing any issues.
May 31, 15:58 UTC

Monitoring - To ensure the integrity of our services, we are monitoring the state of the impacted components. After stability is confirmed, we will consider this issue resolved.
May 31, 15:44 UTC

Investigating - We are investigating reports of an increase in errors or latency on the Marketplace UI, Marketplace API, and Respondent Experience. Users of the components impacted may experience issues with loading pages, making API requests, or navigating the respondent experience.

Engineering is aware and actively investigating both root cause and a forward path. We will continue to provide updates when new information is available.
May 31, 15:23 UTC

May 30, 2023

Degraded Performance of Marketplace UI, Marketplace API, and Respondent Experience

Resolved - We were able to quickly address reports of an increase in errors on the Marketplace UI, Marketplace API, and Respondent Experience. Users of the components impacted may have experienced issues with loading pages, making API requests, or navigating the respondent experience. This issue has been resolved.
May 30, 14:00 UTC

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Degraded Performance of Marketplace UI, Marketplace API, and Respondent Experience

Resolved - This issue has been resolved. If you made any changes to your surveys during this period of degraded performance, please confirm that all changes have been saved to avoid any disruptions in fielding. Please reach out to our Support team if you're still experiencing any issues.
May 26, 22:27 UTC

Monitoring - To ensure the integrity of our services, we are monitoring the state of the impacted components. After stability is confirmed, we will consider this issue resolved.
May 26, 22:11 UTC

Investigating - We are investigating reports of an increase in errors or latency on the Marketplace UI, Marketplace API, and Respondent Experience. Users of the components impacted may experience issues with loading pages, making API requests, or navigating the respondent experience.

Engineering is aware and actively investigating both root cause and a forward path. We will continue to provide updates when new information is available.
May 26, 21:32 UTC

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

Degraded Performance of Marketplace API, Marketplace UI, and Respondent Experience

Resolved - This issue has been resolved. If you made any changes to your surveys during this period of degraded performance, please confirm that all changes have been saved to avoid any disruptions in fielding. Please reach out to our Support team if you're still experiencing any issues.
May 23, 15:47 UTC

Monitoring - To ensure the integrity of our services, we are monitoring the state of the impacted components. After stability is confirmed, we will consider this issue resolved.
May 23, 15:23 UTC

Identified - We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.
May 23, 15:06 UTC

Investigating - We are investigating reports of errors and latency within the Marketplace UI, Marketplace API, and the Respondent Experience. Users of the components impacted may experience slowness or inability to load pages and a possible increase in api request response times.

Engineering is aware and actively investigating both root cause and a forward path. We will continue to provide updates when new information is available.
May 23, 14:04 UTC

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

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