Lucid Platform Services Incident: Reconciliation via the API returning 401 Error

Incident Report for Lucid System Status

Resolved

This incident has been resolved.

Posted Jul 23, 2021 - 14:45 UTC

Monitoring

A fix has been implemented for this issue and we are monitoring recovery.

Posted Jul 23, 2021 - 14:28 UTC

Investigating

We are currently investigating an issue with reconciling surveys using the API. Users are still able to reconcile surveys using the Marketplace UI. No other components are affected including the respondent experience.

Posted Jul 23, 2021 - 13:39 UTC

This incident affected: Marketplace (Marketplace Reconciliations).