Lucid Platform Services Incident Alert: Latency with our services

Incident Report for Lucid System Status

Resolved

This incident has been resolved.

Posted Dec 06, 2022 - 21:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 06, 2022 - 21:02 UTC

Investigating

We’re investigating reports of latency and delays with Marketplace UI and our APIs. Users may experience difficulty while loading pages and performing updates across the pages on our platform.

Posted Dec 06, 2022 - 20:33 UTC

This incident affected: Marketplace (Marketplace UI, Marketplace Login) and Core Services (Prescreener, Respondent Tracker, Marketplace API, Monetization Link).