Degraded Performance of Marketplace Respondent Experience

Incident Report for Lucid System Status

Resolved

This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

Posted May 11, 2023 - 23:14 UTC

Monitoring

The impacted components are recovering. To ensure the integrity of our services, we are monitoring the state of the impacted components. After stability is confirmed, we will consider this issue resolved.

Posted May 11, 2023 - 22:38 UTC

Investigating

We are investigating reports of degraded performance of the Marketplace Respondent Experience. Some respondents may experience errors or increased loading times.

Engineering is aware and actively investigating both root cause and a forward path. We will continue to provide updates when new information is available.

Posted May 11, 2023 - 21:28 UTC

This incident affected: Core Services (Prescreener, Respondent Tracker).